Our Practice

Our practice treats adult patients on a private basis, either via one of our plans or on a fee per item arrangement.

Children of those on either of our plans, if under the age of 18, are treated free of charge. In some cases over 18’s can get help with the cost of treatment.

Dental Treatments and Cosmetic Services

We provide a range of Dental Treatments and Cosmetic Services, as well as Facial Aesthetic Treatments, such as Anti-Wrinkle Injections (Botox) and Lip fillers. If you have any questions about your own need for treatment or a specific aspect of our service, please call 01609 771 888 or contact us.

Facial Aesthetics Treatment Suitability & Liability

We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why.

It is the client’s responsibility to ensure that he or she provide Orchard House with all relevant medical details prior to each treatment. Orchard House will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

If you or a member of your household has symptoms of COVID-19 and/or tested positive for COVID-19 you must not attend the clinic.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Orchard House, regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Orchard House’s liability for death or any personal injury resulting from Orchard House’s negligence.

Orchard House will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

Our practice adheres to the standards for patient confidentiality as set out by the governing body for Dentistry the General Dental Council. You can see details of this by viewing their guide, Standards for the Dental Team.

Data Protection Act

All members of our team treat patient details with confidentiality, and any information is covered by the Data Protection Act. We will only pass on this information with permission from the patient, and only when appropriate to do so, such as referral to dental specialists. Patients are entitled to copies of their dental records on request, subject to an administration fee.

Our practice fully complies with the Data Protection Act 1998. It is registered with the Information Commissioner’s Office. Our registration number is ZA133503. Our practice data controller is David Banks. To download the ICO guide to data protection from their website please click here.

Please also view our Cookie Policy and Privacy Policy.

Our practice is registered with the Care Quality Commission (CQC). They are the independent regulator of health and adult social care in England. They ensure health and social care services provide people with safe, effective, compassionate, high-quality care.

Our registration number is CRT1-2027464919.

Whilst our aim is to always provide the highest quality care, sometimes things do not always go according to plan. For those rare occasions where you feel we have not handled your care to your satisfaction, we operate an internal practice complaints procedure following the British Dental Association guidelines.

Please ask any of our staff for further information and we will happily supply you with a copy of our complaints policy that gives details of the process. Our goal is to obviously avoid foreseeable problems in the first place that may lead to complaints, to give our patients the highest standard of service and to try to deal swiftly with any issues that may occur.

Dental Complaints Service

However if our internal procedure fails to resolve your concerns, and you feel you need to take it further, you can contact an independent complaints body at the General Dental Council (GDC) which aims to help both practitioners and patients with complaints about dentistry, that fail to be resolved internally to the satisfaction of both parties.

To read how we use and protect any information that you provide us please view our GDPR Privacy Notice.