Our Practice

Orchard House Dental Practice, Northallerton

Are you seeking treatment, advice or information? Or do you wish to join our Practice? Then please call 01609 771888 or click here to contact us. Alternatively you are more than welcome to pop in during opening hours, when we will gladly help with your enquiry.

We take great pride in making your visit to our Practice as pleasant as possible. We aim to create a friendly, approachable atmosphere for all ages. If you have a preference to see either David or Stephanie, please be sure to tell us when you book your appointment.

Orchard House Dental Care Northallerton

Policies & Practices

Our Treatment Policy

Our practice treats adult patients on a private basis, either via one of our plans or on a fee per item arrangement.

Children of those on either of our plans, if under the age of 18, are treated free of charge. In some cases over 18’s can get help with the cost of treatment.

Dental Treatments and Cosmetic Services

We provide a range of Dental Treatments and Cosmetic Services, as well as Facial Aesthetic Treatments, such as Anti-Wrinkle Injections (Botox) and Lip fillers.  If you have any questions about your own need for treatment or a specific aspect of our service, please call 01609 771 888 or contact us.

Patient Confidentiality

Our practice adheres to the standards for patient confidentiality as set out by the governing body for Dentistry the General Dental Council. You can see details of this by viewing their guide, Standards for the Dental Team.

Data Protection Act

All members of our team treat patient details with confidentiality, and any information is covered by the Data Protection Act. We will only pass on this information with permission from the patient, and only when appropriate to do so, such as referral to dental specialists. Patients are entitled to copies of their dental records on request, subject to an administration fee.

Data Protection

Our practice fully complies with the Data Protection Act 1998. It is registered with the Information Commissioner’s Office. Our registration number is ZA133503. Our practice data controller is David Banks. To download the ICO guide to data protection from their website please click here.

Please also view our Cookie Policy and Privacy Policy.

Care Quality Commission (CQC)

Care Quality Commission

Our practice is registered with the Care Quality Commission (CQC). They are the independent regulator of health and adult social care in England. They ensure health and social care services provide people with safe, effective, compassionate, high-quality care.

Our registration number is CRT1-2027464919.

Treatment Concerns

Treatment Concerns

Whilst our aim is to always provide the highest quality care, sometimes things do not always go according to plan. For those rare occasions where you feel we have not handled your care to your satisfaction, we operate an internal practice complaints procedure following the British Dental Association guidelines.

Please ask any of our staff for further information and we will happily supply you with a copy of our complaints policy that gives details of the process. Our goal is to obviously avoid foreseeable problems in the first place that may lead to complaints, to give our patients the highest standard of service and to try to deal swiftly with any issues that may occur.

Dental Complaints Service

However if our internal procedure fails to resolve your concerns, and you feel you need to take it further, you can contact an independent complaints body at the Dental Complaints Service.

This is a recently established service from the General Dental Council (GDC) which aims to help both practitioners and patients with complaints about dentistry, that fail to be resolved internally to the satisfaction of both parties.

Dental Complaints Service
Stephenson House
2 Cherry Orchard Road

Telephone: 020 8253 0800 at local rate (Monday – Friday 9am – 5pm)
Email: info@dentalcomplaints.org.uk

General Data Protection Regulation (GDPR)

To read how we use and protect any information that you provide us please view our GDPR Privacy Notice.

Professional Registration

The General Dental Council (GDC) is the regulatory body of the dental profession in the United Kingdom. Their address is 37 Wimpole Street, London, W1G 8DQ and their telephone number is 020 7887 3800.

Our dentists and staff adhere to the regulations governing the profession by the GDC as set out in their publication Standards for the Dental Team. You can find out more about the GDC on their website www.gdc-uk.org.